📌 Effective Dates & New Rates
Singapore (SG)
Effective 26 September 2025
SMS rates will increase from USD 0.033 → USD 0.041 per SMS
This is an additional USD 0.80 per 100 SMS
Malaysia (MY)
Effective 1 October 2025
SMS rates will increase from USD 0.023 → USD 0.029 per SMS
This is an additional USD 0.60 per 100 SMS
🔎 Why is this change happening?
In recent months, major telcos in Singapore and Malaysia have raised their wholesale SMS fees. These increases affect all service providers in the region, including Eber.
While we have absorbed these rising costs for as long as possible, it is now necessary to align our SMS pricing with the updated market rates. This ensures we can continue delivering stable, reliable, and timely SMS communications for your business.
✅ What this means for you
The updated rates will automatically apply to all SMS sent on or after the effective dates.
No action is required from your side.
Your future credit deductions will reflect the new SMS pricing.
🚀 Our commitment to you
We are committed to keeping messaging costs as competitive as possible while maintaining high-quality delivery standards.
In addition to SMS, Eber offers alternative communication channels such as:
Email
Push notifications
Chat integrations
We are also excited to share that a new messaging channel will be announced soon, giving you even more ways to engage your members in a cost-effective manner.
If you have any questions regarding the SMS price adjustment, please reach out to our billing team at [billing@eber.co].
Thank you for your continued trust and partnership.
—
The Eber Team