Feature Overview
The Campaign Bot is an automated messaging tool that helps businesses stay connected with customers through timely, event-based communication. Instead of sending one-off campaigns, Campaign Bot enables you to set up personalized messages that trigger automatically based on specific customer behaviors or key milestones such as birthdays, anniversaries, or inactivity. This feature works behind the scenes to keep your brand present and relevant, enhancing customer engagement without added manual effort.
Core Components
Event-Based Triggers
Set automatic messages for birthdays, anniversaries, reactivation, and other member milestones
Trigger messages based on specific member actions or inactivity timelines
Message Delivery
Support for Email and SMS channels
Automated scheduling ensures timely and consistent delivery
Personalization Tools
Use pre-designed templates or create custom messages
Personalize messages based on member segments or tier
Include member-specific variables (e.g. name, points balance)
Message Management
Track message history at the individual member level
Enable or disable specific bots based on campaign needs
Edit message content and triggers without recreating the flow
Key Benefits
Automated Engagement
Maintain consistent communication with members through auto-triggered messages that require no manual follow-up.
Improved Retention
Re-engage inactive members or celebrate key milestones to deepen emotional connection and drive repeat visits.
Personalized Experience
Send relevant, customized messages that feel one-on-one—without the manual workload.
Time and Resource Efficiency
Automate repetitive outreach tasks and ensure no customer gets missed due to timing or oversight.
Use Cases
Birthday & Anniversary Greetings
Celebrate members' special days with exclusive offers or personalized messages sent automatically on the right date.
Inactivity Re-engagement
Automatically reach out to members who haven’t returned in a set time frame with a gentle nudge or incentive.
Welcome Flows
Send new members a warm welcome and guide them through the next steps in your loyalty program journey.
Tier-Based Communication
Set different messages based on member tiers, such as VIP perks or bonus points for premium members.
💡 Want to stay connected without doing the heavy lifting? Let Campaign Bot run your automated member communication while you focus on growth.