Introduction
Custom Email Sender ID in Eber enables businesses to personalize their email communications by using their own domain for sending emails. This professional feature enhances brand credibility, improves email deliverability, and helps recipients instantly recognize your business communications.
Key Benefits
Strengthens brand identity with professional, branded email addresses
Improves email deliverability and reduces the chance of being marked as spam
Increases email open rates through enhanced sender recognition
Builds trust with customers through consistent communication channels
Step by Step Guide
Navigate to the Messaging section, then select Custom Branding in the Eber platform
Click on the Email Sender tab
Select Create and enter your desired sender name and email address (e.g.,
info@yourbusiness.com)
4. Obtain the provided DNS records (CNAME and DKIM) from Eber
5. Work with your IT team to add these DNS records to your domain's settings
6. Return to Email Settings and click Check Status to verify the setup
7. Ensure both CNAME and DKIM show "Verified" status
8. Set your verified custom email as the default sender for communications
Tips
Keep your sender name consistent with your brand identity
Use a professional email address that reflects your business
Save the DNS records information for future reference
Regularly monitor email delivery performance