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Custom Branding Overview
Chiayee avatar
Written by Chiayee
Updated over 3 weeks ago

Feature Overview

Custom branding is a powerful feature in Eber that enables businesses to personalize their communication channels with their own brand identity. This feature allows organizations to maintain consistency and professionalism across all customer touchpoints through email and SMS communications.

What is Sender ID and How to Test It?

Core Components

  • Email Branding

    • Custom sender name and email address

    • Domain verification and setup

  • SMS Branding

    • Custom sender ID configuration

Key Benefits

  • Enhanced Brand Recognition: Consistent branding across communication channels reinforces your brand identity, increasing customer familiarity.

  • Improved Customer Trust: Using a recognizable sender name or ID builds trust and reduces the chance of messages being mistaken for spam or phishing attempts.

  • Professional Image: Custom branding creates a more professional and polished impression, enhancing your brand's credibility and overall image.

Use Cases

  • Marketing Communications Enhance brand recognition through consistent sender information in promotional campaigns, newsletters, and marketing updates.

  • Customer Service Build trust and credibility by using verified brand names in support communications and transaction notifications.

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