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Customize your SMS sender ID
Customize your SMS sender ID
Chiayee avatar
Written by Chiayee
Updated over 2 weeks ago

Introduction

SMS Sender ID customization in Eber allows businesses to personalize their SMS communication by using their brand name instead of a generic number. This feature enhances brand recognition, increases message open rates, and builds trust with customers.

Key Benefits

  • Strengthens brand identity through consistent messaging

  • Increases message open rates with recognizable sender names

  • Enhances professionalism in customer communications

  • Builds trust and credibility with customers

Step by Step Guide

For Singapore Businesses:

  1. Register your desired SMS sender ID with SGNIC through the appropriate government platform

  2. Obtain SGNIC approval for your chosen sender ID

  3. Navigate to the Custom Branding section in Eber

  4. Select the SMS Sender tab

  5. Check the SGNIC Registered box

  6. Input your SGNIC-approved sender ID

  7. Test your custom SMS sender ID

  8. Save your settings

For Malaysia Businesses:

  1. Access the Custom Branding section in Eber

  2. Click on the SMS Sender tab

  3. Enter your desired sender ID

  4. Conduct testing with your custom sender ID

  5. Save your settings

Sample view of a customized SMS sender ID from user's view

Note: Custom sender ID delivery is subject to telco approval. Contact Eber support if you encounter any issues.

Tips

  • Keep your sender ID short and memorable

  • Use a recognizable variation of your brand name

  • Test message delivery with different mobile carriers

  • Monitor delivery rates after implementation

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