Introduction
SMS Sender ID customization in Eber allows businesses to personalize their SMS communication by using their brand name instead of a generic number. This feature enhances brand recognition, increases message open rates, and builds trust with customers.
Key Benefits
Strengthens brand identity through consistent messaging
Increases message open rates with recognizable sender names
Enhances professionalism in customer communications
Builds trust and credibility with customers
Step by Step Guide
For Singapore Businesses:
Register your desired SMS sender ID with SGNIC through the appropriate government platform
Obtain SGNIC approval for your chosen sender ID
Navigate to the Custom Branding section in Eber
Select the SMS Sender tab
Check the SGNIC Registered box
Input your SGNIC-approved sender ID
Test your custom SMS sender ID
Save your settings
For Malaysia Businesses:
Access the Custom Branding section in Eber
Click on the SMS Sender tab
Enter your desired sender ID
Conduct testing with your custom sender ID
Save your settings
Sample view of a customized SMS sender ID from user's view
Note: Custom sender ID delivery is subject to telco approval. Contact Eber support if you encounter any issues.
Tips
Keep your sender ID short and memorable
Use a recognizable variation of your brand name
Test message delivery with different mobile carriers
Monitor delivery rates after implementation