Introduction
SMS auto messaging in Eber enables businesses to automatically send text notifications to customers for specific events and activities. This feature streamlines communication, ensures timely updates, and helps maintain active engagement with customers.
Key Benefits
Automates customer communication for various events and activities
Provides instant notifications through a direct communication channel
Improves customer engagement with timely updates
Offers flexibility in message customization for different triggers
Step by Step Guide
Navigate to the Messaging section, then select Activity Message
Review the list of available triggers, and select the matching activities
3. Check the SMS box for each desired trigger event
4. Choose between default message content or customize your own messages
5. Test the notification process by triggering sample events
Sample preview of the SMS notification:
6. Track the messaging history by navigating to Insights, select Messaging.
Tips
Start with basic triggers before implementing advanced ones
Test notifications using a test account before full implementation
Regularly review and update message content to maintain relevance
Monitor messaging history to ensure proper delivery
What's Next?
Set up essential notification triggers for your business
Customize message templates to match your brand voice
Monitor message delivery and engagement metrics