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Enable SMS auto messaging for specific events
Enable SMS auto messaging for specific events
Chiayee avatar
Written by Chiayee
Updated over 2 weeks ago

Introduction

SMS auto messaging in Eber enables businesses to automatically send text notifications to customers for specific events and activities. This feature streamlines communication, ensures timely updates, and helps maintain active engagement with customers.

Key Benefits

  • Automates customer communication for various events and activities

  • Provides instant notifications through a direct communication channel

  • Improves customer engagement with timely updates

  • Offers flexibility in message customization for different triggers

Step by Step Guide

  1. Navigate to the Messaging section, then select Activity Message

  2. Review the list of available triggers, and select the matching activities

3. Check the SMS box for each desired trigger event

4. Choose between default message content or customize your own messages

5. Test the notification process by triggering sample events

Sample preview of the SMS notification:

6. Track the messaging history by navigating to Insights, select Messaging.

Tips

  • Start with basic triggers before implementing advanced ones

  • Test notifications using a test account before full implementation

  • Regularly review and update message content to maintain relevance

  • Monitor messaging history to ensure proper delivery

What's Next?

  • Set up essential notification triggers for your business

  • Customize message templates to match your brand voice

  • Monitor message delivery and engagement metrics

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