Introduction
Activity Messages are automated notifications or messages triggered by specific actions or behaviors of a customer. These messages help you stay engaged with your customers by responding to their interactions with your platform, products, or services. By providing timely and relevant information, Activity Messages increase engagement, reduce churn, and enhance the overall customer experience.
How does it work?
Activity messages are automated notifications or updates sent to users based on their actions or specific events within an application or platform. These messages play a key role in keeping users engaged, informed, and responsive by alerting them about important activities related to their account, rewards, purchases, and more.
In messaging tools, activity messages are often used for actions like welcome message, receiving points, redeeming rewards and more. These messages are typically sent via various channels, such as email or SMS, and are triggered by specific events that users perform.
In Eber, we offer a variety of event options to trigger the messaging, such as:
Function | Description |
Welcome Message | Outbound message when someone joins as a new member |
Receive Point | Outbound message when a member receives points |
Receive Point Zero Amount | Outbound message when a member visits but points receive is zero |
Welcome Points | Outbound message when receiving welcome points |
Claim/Redeem Reward | Outbound message when a reward is claimed/redeemed |
One-time Passcode | One-time passcode to login to member web app |
Reset Password | Outbound message for resetting password |
Gift Card | Outbound message to buyer, receiver, usage & top ups |
Credit functions | Outbound message for usage & top ups |
Referrals | Outbound message to buyer, receiver, usage & top ups |
Activity messages are a powerful tool for keeping users engaged and informed about important actions and updates within the platform. By leveraging Eber’s various event options to trigger these messages, businesses can provide a seamless, personalized experience that drives user satisfaction, boosts activity, and fosters long-term engagement. Whether you’re welcoming a new user, rewarding a referral, or notifying about a point balance, activity messages ensure that your users stay informed and motivated to interact with your platform.