Feature Overview
Activity Messages are automated notifications triggered by specific customer actions or behaviors within your platform. This powerful messaging solution helps businesses maintain active engagement with customers by delivering timely, relevant communications in response to their interactions.
Core Components
Message Triggers
Welcome messages for new members
Points-related notifications
Reward redemption updates
Authentication communications
Transaction notifications
Delivery Channels
Email notifications
SMS messages
In-app notifications ( Webapp)
In Eber, we offer a variety of event options to trigger the messaging, such as:
Function | Description |
Welcome Message | Outbound message when someone joins as a new member |
Receive Point | Outbound message when a member receives points |
Receive Point Zero Amount | Outbound message when a member visits but points receive is zero |
Welcome Points | Outbound message when receiving welcome points |
Claim/Redeem Reward | Outbound message when a reward is claimed/redeemed |
One-time Passcode | One-time passcode to login to member web app |
Reset Password | Outbound message for resetting password |
Gift Card | Outbound message to buyer, receiver, usage & top ups |
Credit functions | Outbound message for usage & top ups |
Referrals | Outbound message to buyer, receiver, usage & top ups |
Key Benefits
Enhanced Engagement - Keep users informed and active with real-time notifications about their activities
Reduced Churn - Maintain customer connection through consistent, relevant communication
Automated Communication - Save time with pre-configured messages for common user actions
Improved User Experience - Provide immediate feedback and confirmation for user actions
Use Cases
Member Management Automatically welcome new members, confirm point transactions, and notify users about reward redemptions, creating a seamless membership experience.
Transaction Communication Keep users informed about gift card purchases, credit usage, and account balance updates with immediate notifications.