Introduction
The Limits tab in Eber's rewards system allows you to set precise limitations on your rewards, helping you manage redemptions effectively, control your budget, and prevent abuse of your rewards program. These limitations give you better control over how your rewards are distributed and used by customers.
Key Benefits
Better budget management by controlling the quantity of rewards available
Improved campaign analysis with clear limitations and timeframes
Prevention of rewards abuse by setting claim and usage limits
Step by Step Guide
Navigate to the Loyalty and select Rewards section in your Eber dashboard and create a new reward or edit an existing one
Click on the Limits tab to access the limitations settings
Set the Quantity Available (0 means unlimited, any other number sets a specific limit)
Configure Limited Claim or Usage per Member settings (e.g., once per lifetime, once per month)
Set the Expiry Period for claimed rewards (e.g., 7 days after claiming)
6. Specify Campaign Start Date and End Date if you're running a time-limited campaign.
7. Configure the Usage Start Date to determine when customers can begin using the reward
8. Select a Usage Option from the available choices:
Single unit usage only: Customers can use only 1 claimed reward per transaction
All available points must be used: All available points must be used when redeeming this reward
Allow multiple units usage: Customers can use more than 1 claimed reward per transaction
9. Set up Use or Claim Stores to specify which store locations can accept this reward
10. Save your settings to activate the limitations
Tips
Set appropriate quantity limits based on your campaign budget and goals
Use expiry periods to create urgency and encourage faster redemption
Align campaign dates with your marketing calendar for maximum impact
Regularly review and adjust limitations based on customer response and business needs
What's Next?
Analyze redemption patterns to optimize future reward limitations
Experiment with different usage options to determine which drives the most engagement