Introduction
Manual payment processing in Eber allows staff to process payments on behalf of customers through the backend system. This feature is essential for handling various payment scenarios, such as in-person transactions, offline payments or special payment arrangements.
Key Benefits
Process payments for customers who prefer in-person transactions
Handle special payment arrangements or unique situations
Manage payments for various items including gift cards and memberships
Record transaction details for business reference and tracking
Step by Step Guide
Navigate to the People section in your member database
Search and select the member who will be making the purchase
Click on the dollar sign icon to view payment options
4. Go to the Item tab to select the purchase type (paid membership, gift card, or additional membership)
5. Choose the specific item being purchased
6. At the payment page, enter all required information
7. Select the appropriate payment method (e.g., credit card)
8. Enter any applicable promo codes or transaction IDs for reference
9. Click Submit to complete the payment process
Tips
Double-check all entered information before submitting
Keep transaction IDs for easy reference and tracking
Verify the correct item and payment method are selected
Document any special arrangements or notes for future reference
What's Next?
Process a test payment to familiarize yourself with the system
Review payment history to ensure proper recording
Learn about handling different payment scenarios