Introduction
A referral program is a powerful marketing tool that encourages existing customers to recommend your business to their friends and family. By setting up a referral program in Eber, you can automatically track referrals, reward customers for successful referrals, and grow your customer base organically.
Key Benefits
Acquire new customers through trusted recommendations
Increase customer loyalty and engagement
Track referral performance and success rates
Step by Step Guide
Navigate to Marketing > Referral
Upload a referral banner that will be displayed on the referral program page
Enable the referral program by clicking the "Enable" button when ready to go live
Choose whether to display the referral code column on the sign-up form.
Sample view on the sign-up form:
Name your referral program
Customize the default message that will be sent with referral links
Configure rewards for referrers:
Select a specific reward from the "Referral Reward" dropdown
Set points value in "Referral Points"
Points are required while rewards can be granted together with points
Configure rewards for referees:
Choose a reward from the "Referee Reward" dropdown
Set points value in "Referee Points"
Click "Save" to complete the basic setup
Tips
Review all settings carefully before enabling the program
Test the referral flow with sample accounts
Monitor reward distribution regularly
Keep reward structures simple and easy to understand
What's Next?
Set up advanced referral rules for different customer segments
Configure membership-based rewards
Monitor referral program performance