Feature Overview
The Referral Activity section provides a detailed log of all referral-related transactions tied to a member. It tracks who referred whom, the rewards and points issued, and the associated contact details, giving businesses full visibility into the performance and engagement of their referral program at the member level.
Core Components
Referral Details
Referral code used
Referrer and referee user names
Date and time of the referral transaction
Associated transaction ID
Reward Tracking
Referral points issued to both referrer and referee
Rewards earned (if any) by both parties
Redemption eligibility tracking
Contact Information
Referrer and referee email addresses
Referrer and referee phone numbers
Key Benefits
Referral Transparency
Easily verify and track how points or rewards were issued based on referrals.Performance Insight
Understand who your top referrers are and how effective your program is in acquiring new customers.Support Resolution
Quickly resolve disputes related to referral rewards by referencing a complete record of activity.Program Optimization
Use referral data to adjust incentives, tweak campaign strategies, or reward loyal ambassadors.
Use Cases
Customer Support
Confirm if a user successfully referred someone and whether they received the appropriate reward.Loyalty Analysis
Identify members who frequently refer others and consider targeting them with exclusive offers.Fraud Monitoring
Spot suspicious patterns (e.g., repeated referrals from the same device/email) and take preventive action.Reward Campaigns
Use historical referral data to retarget past referrers for new seasonal or double-points campaigns.
💡 Need to track who’s bringing in new business? Use the Referral Activity view to keep your member referral program transparent, traceable, and rewarding.