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Smart form overview

Chiayee avatar
Written by Chiayee
Updated over 3 weeks ago

Smart Forms aims to create customizable and interactive forms for a wide range of purposes β€” from collecting customer feedback and conducting surveys to managing event registrations.

Core Components

  • Customizable Form Creation: Tailor forms to suit different business objectives such as surveys, registration, or feedback collection.

  • Reward Participation: Incentivize members by issuing points, vouchers, or gifts upon submission.

  • Payment Collection: Accept payments directly through forms (e.g., event tickets or service deposits).

  • Submission Controls: Set limitations on how often a form can be submitted per member.

  • Automation: Tag members automatically and distribute rewards upon form submission.


Use Cases & Examples

Here are common types of Smart Forms and how they can be used effectively:

1. Customer Feedback Form

Purpose: To gather service-related feedback

Suggested Fields:

  • Overall satisfaction (Multiple choice)

  • Service quality (Dropdown)

  • Comments and suggestions (Text area)

  • Willingness to recommend (Yes/No)

Reward: 50 points per submission

2. Event Registration Form

Purpose: To manage attendee registrations

Suggested Fields:

  • Attendee name (Text field)

  • Contact information (Email & Phone fields)

  • Event date selection (Date picker)

  • Number of guests (Number field)

  • Dietary preferences (Multiple choice)

Payment: Required

Reward: 200 points after attending event (optional automation setup)

3. Product Survey Form

Purpose: To gather product feedback and usage insights

Suggested Fields:

  • Product category (Dropdown)

  • Usage frequency (Multiple choice)

  • Satisfaction level (Rating scale)

  • Open feedback (Text area)

  • Likelihood to purchase again (Multiple choice)

Reward: 150 points per submission

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