The Listen Feature equips businesses with essential tools to measure and improve customer satisfaction. By combining the Customer Satisfaction Index (CSI), direct feedback collection, and Net Promoter Score (NPS) tracking, Listen delivers deep insights into customer sentiment, loyalty, and experience. These insights empower businesses to make data-driven improvements and build stronger customer relationships.
Core Components
Customer Satisfaction Index (CSI)
Calculate and track overall satisfaction metrics through standardized scoring models.Feedback Collection Tools
Deploy surveys and comment boxes to collect real-time feedback directly from customers.Net Promoter Score (NPS) Tracking
Monitor customer loyalty and measure likelihood to recommend with automated NPS surveys.Insights & Reporting
Generate visual reports to identify performance trends, spot service gaps, and track progress over time.
Use Cases & Examples
Here are common ways the Listen Feature can be used effectively:
1. Service Feedback Survey
Purpose: To evaluate customer service quality
Suggested Fields:
Overall satisfaction (Rating scale)
Staff professionalism (Dropdown)
Comments or suggestions (Text area)
Likelihood to return (Yes/No)
Reward: 50 points per submission
2. NPS Loyalty Tracker
Purpose: To gauge customer advocacy and loyalty
Suggested Fields:
How likely are you to recommend us to a friend? (0–10 scale)
Reason for your score (Text area)
Reward: Optional (e.g., 30 points for participation)
3. Product Experience Feedback
Purpose: To understand customer satisfaction with recent purchases
Suggested Fields:
Product satisfaction (Rating scale)
Ease of use (Multiple choice)
Improvement suggestions (Text area)
Reward: 100 points per submission
💡 Ready to listen to your customers? Start using the Listen Feature to capture feedback, track satisfaction, and turn insights into action.