SMS Credit Topup

Where to reload/top up my SMS credit?

Kathy Yip avatar
Written by Kathy Yip
Updated over a week ago

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Pre-paid credit are used for some on-demand service such as SMS sending, 3rd party reward redemption. You can maintain credit balance in multiple currency so that correct currency will be used when consuming such service.

On this page

  • Auto Topup SMS Credit

  • Manual Topup SMS Credit

  • SMS Charges

Settings > Billing & Credit > Credit

SMS is one of the most frequent credit-required operations, and credit is utilized for the following:

  • SMS OTP (Upon new registration)

  • Reset Password via SMS

  • All SMS notifications can be found under Messaging > Activity Message.

  • SMS Campaign

  • SMS Campaign BOT

Auto Topup SMS Credit

As a result, we recommend to our clients to set auto topup in order to minimise interruptions in SMS service. To do so,

  1. Click on the bottom left corner logo > Settings > Billing & Credit > Credit.

  2. Hover all the way down to the "Credit" column, then select [ Update or Topup ] under "Service [For SMS]".

  3. Turn on the [ Auto Topup ] button in the prompt up box, select the amount for "Auto Topup When Balance Fall Below", "Topup Amount", and update different credit card by tapping [ Add New Card ], then hit [ Save ] > Done.

Unless there is a change in credit card details, this information is usually only required setup once.

Note: If you have enabled the option to Run Topup Instantly at the screenshot above, but still don't see the charge is done, it is due to system had failed to charge your current stored credit card.

Therefore you will need to change your credit card by clicking on "Add New Card" to change/add a new card and you can try again by choosing the newly added card and clicking on Save to see if it works.

Manual Topup SMS Credit

Businesses who prefer to top up manually should review their "Service Credit Balance" and "Estimated local SMS messages left" on a regular basis; this will prevent your SMS campaign from being interrupted in the middle of sending or your member from being frustrated at the counter due to an unreceived OTP.

You can review the details in "SMS Credit" section.

SMS Charges

If you are curious about your SMS charges, you may view them in the "SMS Pricing" column. All SMS messages are send out via global carrier providers with lowest latency and SMS branding when possible. Cost of each SMS will be deducted from the USD Service Credit balance.

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