Introduction
Wati and Eber are integrated customer communication platforms that work together to provide businesses with comprehensive WhatsApp automation and team inbox management capabilities. This powerful combination enables organizations to streamline their customer engagement, automate responses, and manage multi-channel communications effectively.
Use Cases
Customer Support Operations The integrated platform enables teams to handle customer inquiries efficiently through automated responses for common questions, structured ticket management, and seamless agent handovers for complex issues.
Marketing Campaigns Execute targeted marketing campaigns through WhatsApp broadcasts, engage customers with personalized promotional content, and track campaign performance through detailed analytics.
Sales Process Automation Streamline lead qualification with automated chatbots, manage sales pipelines through structured conversations, and convert prospects with timely follow-ups and personalized engagement.
Integration Capabilities
This overview describes the key integration features between Eber XM and Wati platforms. The integration enables automated data synchronization and event handling between the two systems.
1. Member Profile Management
The integration handles user data synchronization through API endpoints, ensuring consistent user profiles across both platforms. Currently supported events include:
Rewards Claimed Events
Triggers when users claim rewards in Eber XM
Automatically updates user profiles and sends WhatsApp notifications via Wati
Welcome Events
Activates upon new user registration in Eber XM
Creates or updates the user profile in Wati and sends automated welcome messages
2. User Synchronization
The system maintains data consistency by automatically creating corresponding Wati profiles for all Eber XM users. Any updates to user data in Eber XM are automatically reflected in Wati.
3. Contact Information Management
User information updates are managed through Wati's Contact Management API, ensuring synchronized contact details and metadata across both platforms.
4. Rewards System Integration
The rewards redemption process integrates with both platforms, enabling automated WhatsApp notifications.