Introduction
Eber's integration with Wati enables businesses to automatically send WhatsApp messages to customers when they claim rewards. This feature enhances customer engagement by providing instant confirmation and creating a seamless rewards redemption experience. The automated messaging system ensures customers receive timely notifications about their claimed rewards directly through WhatsApp.
Key Benefits
Instant notification of reward claims via WhatsApp
Improved customer experience through immediate confirmation
Automated messaging reduces manual communication workload
Enhanced engagement through direct messaging platform
Prerequisites
Active Wati integration with Eber
Configured rewards claim message template in Wati connector
Approved message template in Wati's portal
Step by Step Guide
Set up your rewards claim message template in the Wati connector
Ensure the message template is approved in Wati's portal under template messages
Customer accesses rewards tab in Eber (mobile or web app)
Customer selects desired reward (free or paid)
Customer clicks "Claim" button followed by "Confirm"
System processes the claim and automatically triggers WhatsApp message
Customer receives WhatsApp notification confirming their reward claim
Tips
Regularly review and update message templates as needed
Monitor message delivery status through Wati dashboard
Keep message content clear and concise
Test the system periodically to ensure proper functionality
What's Next?
Configure additional message templates for different types of rewards
Monitor customer engagement with WhatsApp notifications
Gather feedback on the messaging experience