Introduction
Setting up a general membership tier in Eber allows businesses to create and manage their basic membership program effectively. This feature enables businesses to collect valuable member data, implement points systems, and provide targeted rewards. A well-configured membership tier forms the foundation for customer engagement and loyalty programs.
Key Benefits
Collect and analyze member data for market research
Segregate members based on custom criteria
Target specific tiers with customized rewards
Encourage consistent customer engagement
Create upgrade paths for member progression
Step by Step Guide
Navigate to the Membership page and click on Add New Tier
Upload your member card image in the General page
Input the membership tier name
Configure expiry duration (leave blank for free memberships)
Click Save to reveal additional configuration fields
Navigate to the Loyalty and Reward tab to set up points expiry duration:
Choose between days-based or months-based expiry
For monthly expiry, select specific dates or monthly recurring dates
Configure points mechanisms:
Set initial points for new members
Define points for renewal members
Establish birthday points
Select the reward mechanisms for new and renewal members
Click Save to finalize all settings
Tips
Consider your membership hierarchy when setting up the basic tier
Plan your points expiry strategy carefully to maintain member engagement
Design clear upgrade paths to encourage member progression
Test all reward mechanisms before launching
What's Next?
Configure additional membership tiers
Set up auto-upgrade and auto-downgrade rules
Create a reward catalog for members
Monitor member engagement and tier effectiveness