What Is the Eber Chrome Extension?
The Eber Chrome Extension brings Eber’s customer insights directly into your browser, enabling faster, more informed interactions across platforms like CRMs, e-commerce tools, and PoS systems. With instant access to customer profiles and loyalty history via recognized emails or phone numbers on supported pages, this extension helps you stay productive without switching tabs. This article outlines its key features, benefits, and how to make the most of it—all in a format optimized for quick understanding and practical use.
Key Features
Cross-Platform Compatibility
The extension is compatible with any system accessed through a web browser—including CRMs, e-commerce platforms, and PoS systems—ensuring you have instant access to customer information wherever you work.
Contextual Icons
The extension automatically displays an icon next to recognized customer email addresses or phone numbers. Clicking the icon opens a quick-view panel with consumer details, such as customer information and other key data pulled from Eber.
Instant Access to Loyalty Information
View a customer’s loyalty program information and gift card information without switching tabs or logging into another system.
Use Gift Cards Directly in the Extension
Under the Gift Card tab, team members can now view and redeem available gift cards associated with the customer’s profile—streamlining the redemption process and enhancing the in-platform experience.
Efficient Workflow
By reducing the need to manually search for customer data, the extension saves time and reduces errors, helping your team deliver faster, more personalized service.
How to use the Extension?
Note: If you encounter any issues logging into the Chrome Extension, please ensure it has been activated in your Eber XM portal by navigating to Apps > Channels > Chrome Extension.
Install the Extension
Add the Eber Chrome Extension from the Chrome Web Store or via this link and install the Chrome Extension.
Sign In
Use your Eber credentials within to activate the extension.
You may use your usual login credentials.
Navigate to a Supported Platform
Open your CRM, e-commerce, or PoS system in Chrome.
Look for the Icon
The Eber icon will appear next to recognised emails or phone numbers.
Click to View Details
Click the icon to see the customer’s profile, loyalty info, and activity history.
Frequently Asked Questions
Q: What platforms does the Eber Chrome Extension support?
A: It is compatible with most major CRM, e-commerce, and PoS systems accessed via Chrome.
Q: Is customer data secure?
A: The extension uses secure authentication and only displays data you are authorised to access.
Q: Can I customize what information is shown?
A: The extension displays a standard set of customer data, but future updates may allow for customisation based on user feedback.
You're All Set - Start Using the Eber Chrome Extension!
Now that you’ve learned what the Eber Chrome Extension can do, it’s time to put it into action.
Install the extension from the Chrome Web Store and start using it across your CRM, e-commerce platform, or PoS system to access customer data instantly and work more efficiently.
If you have questions or need assistance, our support team is here to help. You can also visit our Chrome Extension FAQ for quick answers and best practices.
Get started today and experience a faster, smarter way to engage with your customers.