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Wess

R
Written by Ronald Lim
Updated over a week ago

Feature Overview

WESS and Eber are integrated point-of-sale and customer loyalty platforms that work together to connect sales data, member information, and loyalty points. This integration streamlines transaction handling, automates points issuance, and ensures that activities recorded in WESS are accurately reflected in Eber.

Core Components

  • User Management

    • One-way user data sync from WESS to Eber upon user creation (mapped by mobile)

    • Member detail updates passed from WESS (display name, mobile no., email if available)

  • Points and Transactions

    • Sales record sync from WESS to Eber upon checkout

    • Automatic loyalty points allocation on completed sales

  • Comprehensive Data Sync

    • Item-level details passed from WESS

    • Tax and service charge line items passed from WESS

Key Benefits

  • Streamlined Data Synchronisation

    Ensures accurate customer information flow between systems

  • Automated Marketing

    Reduced manual intervention in customer communication

  • Enhanced Customer Experience

    Improved targeting and personalisation capabilities

Use Cases

  • Customer Loyalty Management
    Automatically issue and redeem loyalty points for services and product purchases within WESS, encouraging repeat visits and long-term retention.

  • Member Profile Management
    Empower staff with real-time access to member data, enabling personalized treatment, birthday perks, and targeted promotions.

  • Transaction Processing
    Capture and sync every sale, refund, or void with full audit trails and cross-platform traceability.

πŸ’‘ Now live with businesses like Picasso Hair in Singapore, the WESS Integration helps modern salons deliver loyalty experiences that are fast, smart, and seamless.

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