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Wess

R
Written by Ronald Lim
Updated this week

Feature Overview

The WESS Integration connects Eber’s loyalty engine with WESS’s point-of-sale (POS) platform, designed specifically for salons and spas. This integration enables beauty and wellness businesses to automate loyalty point tracking, streamline customer profile management, and enhance the overall customer experience without disrupting their daily operations. It ensures that all purchases, redemptions, and member activities are accurately synced in real time across both platforms.

Core Components

  • Customer Data Integration

    • Sync member profiles (name, email, phone, tier, points) between Eber and WESS

    • Search members using phone, email, QR code, or custom ID

    • Display loyalty status and point balance within POS interface

    • Real-time access to profile details for front desk staff

  • Loyalty Program Management

    • Issue points automatically based on purchase amount

    • Support point redemption via POS discount rules

    • Apply loyalty rewards and discounts instantly at checkout

    • Admin-defined rules for flexible discounting logic

    • Track transactions with items, staff, and payment details

  • Transaction Synchronization

    • Real-time sales data syncing between WESS and Eber

    • Capture item-level purchase data including SKU, category, tax, and service charges

    • Support for multi-method payments (cash, card, voucher)

    • Full transaction history with receipt numbers and timestamps

    • Point reversals and voids synced across systems

  • Invoice Processing

    • Email-based invoice data extraction from WESS

    • Auto-parse and validate transaction details

    • Push into Eber’s loyalty tracking and reporting system

Key Benefits

  • Seamless Loyalty at Checkout
    Reward customers without interrupting POS flow—no manual data entry needed.

  • Personalized Service
    Staff can access member history, point balance, and tier status to tailor conversations and upsells.

  • Operational Efficiency
    Automate reward calculations, redemptions, and reversals across systems with minimal training.

  • Accurate Reporting & Sync
    Ensure all transaction data—including purchases, points, and staff attribution—is captured and timestamped correctly.

Use Cases

  • Customer Loyalty Management
    Automatically issue and redeem loyalty points for services and product purchases within WESS, encouraging repeat visits and long-term retention.

  • Member Profile Management
    Empower staff with real-time access to member data, enabling personalized treatment, birthday perks, and targeted promotions.

  • Transaction Processing
    Capture and sync every sale, refund, or void with full audit trails and cross-platform traceability.

💡 Now live with businesses like Picasso Hair in Singapore, the WESS Integration helps modern salons deliver loyalty experiences that are fast, smart, and seamless.

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