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Welcome message & member sync

R
Written by Ronald Lim
Updated yesterday

Introduction

Welcome Message & Members Sync integration in Eber allows businesses to automatically send personalised welcome emails to new members through Klaviyo. At the same time, member information is seamlessly synchronised to ensure accurate data across both platforms. This feature helps businesses deliver a professional first impression and maintain an up-to-date customer database.

Key Benefits

  • Automated welcome messages for all new members

  • Seamless synchronisation of member information with Klaviyo

  • Real-time member data updates across platforms

  • Stronger member engagement from the very first interaction

Step by Step Guide

  1. Ensure your Klaviyo integration is properly set up in Eber

  2. Configure your welcome email template in Klaviyo during the initial setup phase

  3. When a new member registers through either the WebApp or XM:

    • Member fills in their information and email address

    • Data automatically synchronises with Klaviyo

    • Welcome email is triggered and sent to the new member

  4. Monitor the welcome email delivery through your Klaviyo dashboard

Tips

  • Regularly review and update your welcome email template

  • Monitor email delivery rates and engagement

  • Keep member data synchronised across platforms

  • Test the welcome email flow periodically

  • If custom placeholders are needed for email templates, contact Eber support

What's Next?

  • Set up your custom welcome email template in Klaviyo

  • Test the registration flow to verify successful email delivery

  • Monitor member engagement with welcome emails to track effectivenes

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