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Felicia Heng

Joey Ng

Messaging Tools

Messaging Overview

Customise your messaging contents to support customer engagements

Messaging

A targeted marketing effort across multiple channels to promote a product or service

Campaign Overview

Customize Messages to Increase Campaign Awareness

A targeted marketing effort to promote a product or service

Campaign

Automates & delivers targeted campaign contents

Campaign Bot Overview

Setting Up Messaging Bots for Your Campaigns

Campaign Bot

Alert users to real-time updates or actions within the platform

Activity Messages Overview

Enable auto messaging for specific triggering events

Activity Messages

Email Templates Overview

Customise an email template for your messaging content

Regularly test different designs and content to improve engagement

Test your messaging contents before going live

Kathy Yip

Email Templates 

How to provide a self-service option for unsubscribing from news and promotions?

What happens after a member unsubscribes from news & promotions?

Enhance your newsletter experience with personalization!

What is a text placeholder?

SMS GLOSSARY

FAQs

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Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

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